Welcome to our Refund Policy – your guide to hassle-free shopping. We kindly ask you to take a moment to understand how it works, as it's essential for smooth transactions on our website.
By using our website and making purchases, you agree to follow the terms of this policy.
REFUND CRITERIA
To be eligible for a refund, an item must meet these requirements:
- The item must be in its original packaging.
- All tags must remain attached.
- All items must be unworn and in their original packaging.
After receiving the returned items and inspecting them, refunds are usually processed within 5-7 business days.
RETURN PROCESS GUIDELINES To initiate a return, log in to your account on our website. Navigate to the "Order History" section and select the order containing the item you wish to return. Follow the provided instructions to request a return, specifying the reason for the return. Once your request is approved, package the item securely and include the provided return authorization slip.
REFUND DISBURSEMENT
Refunds are typically processed within 5-7 business days using the original payment method.
PARTIAL REFUND
In some cases, we may consider partial refunds for items with minor damages or missing accessories, pending assessment.
SHIPMENT EXPENSES
Shipping costs are non-refundable, unless there's an error on our part. Unfortunately, we can't reimburse shipping fees for returns.
REFUND EXCLUSIONS
In our unwavering commitment to your utmost satisfaction, there are specific situations in which refunds may not apply. These instances pertain to purchases of personalized or customized products, intimate wear, and items designated as non-returnable. Our transparency regarding these exclusions aims to foster a comprehensive understanding of our refund policy, ensuring clarity for our valued customers.
Any exceptions to these policies will be clearly communicated during the purchase process.
Thank you for reviewing Refund Policy. We're dedicated to providing you with a transparent and seamless shopping experience. If you require assistance or have any inquiries, don't hesitate to reach out to us. Happy shopping!